Member Entry/Exit

QUESTBACK HELPS YOU IDENTIFY WHAT MAKES A SATISFIED MEMBER

Member Entry / Exit surveys should be part of any sign-up process as they will help you identify your organization’s strengths and weaknesses. Why did your new member choose you? Why did a long-time member choose to leave you? There is no need to waste time and resources on this, as it can easily be organized in QuestBack. Set up your survey once and just add your new member as soon as their membership is confirmed. Extract or view updated reports of the survey results as and when needed.

By offering a large number of templates QuestBack allows you to save time and effort in the preparations. Once customized to your needs, you can save the survey or report as your own private template for next time. QuestBack offers extensive choices for reporting and export of data – both ready-to-go summarized reports, raw data, and web report links.

WHAT IS MEMBER ENTRY / EXIT?

Member Entry surveys, also known as 'follow-up', will help you identify the main reasons for your new members to choose you and unveil demands and expectations for a successful membership. The entry survey also provides members with an opportunity to give feedback on the process on becoming a member. This gives you valuable information in further development of your strategies.

Member Exit surveys are used to collect constructive information on reasons for losing a member. This could be invaluable data in improving specific target areas.