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New Customer/ Entry Evaluation

Understand your new customers!

QuestBack New customer/Entry Evaluation addresses the challenges associated with sales process effectiveness:

  • Why did a new customer choose you?
  • What are your new customers’ expectations?
  • How to improve the sales process?  
  • How to turn a prospect into a customer?
  • Which channels yield customers?

 

QuestBack New Customer/Entry Evaluation will help you to:

  • Understand the decision criteria of a prospect
  • Improve your customer`s experience
  • Develop and utilize your real unique selling points
  • Reinforce relationship development
  • Identify cost effective marketing channels

 

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QuestBack Sales Process Diagram - New Customer/ Entry Evaluation

Step-by-Step with QuestBack

  1. Log in to the QuestBack service 
  2. Click Templates
  3. Choose template New Customer/Entry Evaluation
  4. Customize your questions
  5. Send your survey link to QuestBack for Quality Review
  6. Publish your new customer/entry evaluation
  7. Invite your target group to respond
  8. Extract, analyse and share results ongoing
  9. Act now; Prioritize improvement or focus areas and mobilize resources 

Automate your information gathering activities and processes

Notifications
Using notifications allows you to set up an automatic email to a relationship owner(s). If a customer response needs immediate follow-up, the party responsible for that customer can be alerted by email to take action. All notifications are automatically handled by the QuestBack service.

Read more about QuestBack notifications 

Web reports
Web reports allow you to share results with your stakeholders through online reports, either finished evaluations or responses from ongoing feedback. Readers of web reports do not have to be QuestBack users. 

Read more about QuestBack web reports

Integration
Integrating QuestBack with your CRM system can help establish improved work-flows, cut costs and save time by making import and export processes run automatically across your systems.

Read more about QuestBack CRM integration