Exit/ Win-Back Evaluation

Reduce churn and retain your customers!

QuestBack Exit/ Win-Back Evaluation addresses the challenges associated with retaining customers:

Why did you lose the customer?
How can you win back a lost customer?
How can you identify customers at risk?
What factors influence churn?

How to improve customer experience?

What are your competitors offering?

How can you maintain employee motivation?

How to maintain brand perception and market position?

QuestBack Exit/ Win-Back Evaluation will help you to:

Retain customers at risk
Win back your lost customer
Gain knowledge of competitors’ unique selling points and tactics
Understand the different loyalty criteria for your customers
Improve your services and products
Conduct damage control to maintain motivated workforce
Conduct damage control to maintain the brand perception
Obtain additional input to get the complete picture

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Step-by-Step with QuestBack

Log in to the QuestBack service
Click Templates
Choose template Exit/ Win-Back Evaluation
Customize your questions
Send your survey link to QuestBack for Quality Review
Publish your exit/win-back evaluation
Invite your target group to respond
Extract, analyse and share results ongoing
Act now; Prioritize improvement initiatives

Automate your information gathering activities and processes

Notifications
Using notifications allows you to set up an automatic email to a relationship owner(s). If a customer response needs immediate follow-up, the party responsible for that customer can be alerted by email to take action.